You Can Be Better

If you’re having an awesome day, congratulations! I love those days, don’t you? Have you ever felt you could not…

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The Litmus Test of Customer Service (& A Little About Flags)

“Your most unhappy customers are your greatest source of learning.” -Bill Gates Customer service makes or breaks a business. Employee…

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When Humans Disappoint

Ethics is knowing the difference between what you have the right to do and what is right to do. Potter…

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Authenticity – The Real Deal

Authenticity is one of those important things in life that really matter. It’s the real deal.

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Non-profits Build On Trust

Trust is a two-way street. Let’s make sure we are keeping our promises and earning the appreciation and trust we deserve, both as non-profit organizations and supporters.

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